We use dedicated people and clever technology to safeguard our platform. Anyone can write a Trustpilot review. Scam website game FAKE WITHDRAWALS ❌❌I make deposit 400€ and they give me a bonus with another 428€ I don’t touch him. Could you please write to our official email () and explain your problem?
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating. We would like to know why the player’s account was closed and what we can do to help resolve this issue. The Complaints Team had attempted to resolve the issue by contacting the casino for clarification on the account closure and sought cooperation to address the complaint. Dear player, I’m sorry to hear about your experience.
WinZO Games
Customers support is always very helpful and get back to you very quickly Dear Szymon,Thank you so much for sharing your positive review. Dear Dimitris,Thank you so much for sharing your positive review. Dear Nicolae,Thank you so much for sharing your positive review. Dear Damian,Thank you so much for sharing your positive review.
Dear Daan,Thank you so much for sharing your positive review. We are truly sorry to hear how difficult and discouraging this experience has been for you. Dear Serafeim,Thank you for your positive review. We truly appreciate your review and look forward to seeing you again.Best regards,Winorio Team Great support lots of great missions to increase your fun Dear Michel,Thank you for taking the time to share such detailed feedback.
Access International Non-GamStop Casinos
This is by far one of the most frustrating and unprofessional online casinos I have ever dealt with.For over six weeks, I have been trying to close my account, and despite multiple attempts, Winorio Casino continues wino casino login to delay, ignore, or obstruct this process. I have seen multiple reports of similar tactics used by other casinos in this group — including withholding winnings, vague support replies, and poor handling of player concerns. Because, as you probably know, some players claim a casino „won’t pay“ simply because they had to wait 48 hours for verification. Some Wino UK promo pages explicitly invite players to “download the Wino Casino app” on Android or iOS for “exclusive mobile bonuses” and easy in-play sports betting. Several reviews praise the range of methods and crypto support, but also flag tight withdrawal limits and strict bonus-related rules as negatives. So Wino genuinely is “bonus-heavy”, but best suited to players who are happy to read T&Cs in detail and accept tougher rollover requirements.
- Our platform Winocasino offers a secure environment for casino entertainment; players must comply with age and legal requirements.
- Please reach out via email at , where our team will be available to help you with care and respect.Best Regards,Winorio Team
- We use dedicated people and clever technology to safeguard our platform.
- We really appreciate you taking the time to share your experience.Best regards,Winorio Team
- Anyone can write a Trustpilot review.
- Your feedback encourages us to keep improving and offering even more top-quality pokies, slots, and live casino options.If you ever have questions or suggestions, feel free to reach out via live chat or email –
After submitting everything they asked for, customer support completely stopped responding. Dear Anife,Thank you so much for your kind words and positive review. Dear Jordy,Thank you so much for your fantastic review.
Licensed and Secure Gaming at Winocasino Casino
You can confirm this by clicking on your complaint resolver’s profile. Please always check the domain of any email you receive and verify that it truly comes from us. All communication from us will be through this official complaint thread or the official email addresses provided in your case. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible.
- Replied to 83% of negative reviews
- If you want both casino and serious sports betting in one place, Wino scores strongly on content.
- This means that it may take some time before your money appears in your account.
- However, repeated attempts to reach the casino were unsuccessful, and it was noted that the casino operated without a valid license.
- And I ask you to warn players from playing there.
- Some Wino UK promo pages explicitly invite players to “download the Wino Casino app” on Android or iOS for “exclusive mobile bonuses” and easy in-play sports betting.
- The mobile platform’s quality, security, and user-friendliness are equivalent to the desktop version, consistently accessible whenever users desire.
We champion verified reviews
Thank you very much for submitting your complaint. I recently played at Wino Casino, which appears to be part of a wider network that includes Jinx Casino, Winstler, Winzster, Seven, and Mad Casino. Learn about Trustpilot’s review process.
Creating an account at Wino Casino takes less than…
The graphics are great and the games don’t lag. I’ve been playing here for a month now and I love it! Lots of different slots and responsive customer support. Excellent design, enjoyable to play. If you use some ad blocking software, please check its settings.
The more context you can give, the more helpful your warning becomes for other players. Wino is a real casino with encryption, many games and active banking, but several watchdogs rate its overall reputation as low or “very bad”, and there are public complaints about withdrawals. Wino is described as mobile-first, with the full site working smoothly on iOS and Android via browser; some pages also promote a Wino mobile app for UK players.
So no one should send money to this site anymore. Horrible casino, the slots are the worstes I ever saw. I don’t recommend this casino! The bonuses are nice too!
Reaching out to the Wino Casino customer service is possible 24/7 if anything is unclear around the web app. The mobile platform’s quality, security, and user-friendliness are equivalent to the desktop version, consistently accessible whenever users desire. Users can reach the complete selection of games directly through their web browser, removing the need for downloading or installation steps. Wino Casino mobile offers a complete gaming experience through your web browser. We’re truly sorry to hear that your experience did not meet your expectations.
However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach. Since the casino operates without a valid license and doesn’t refer to any ADR service, there is no gaming authority to turn to. We would like to ask the casino to reply to this complaint. I will now transfer your complaint to my colleague Peter (email protected) who will be at your service. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
Dear Player,We are truly sorry to hear about the distressing experience you’ve described and sincerely regret that you feel unsupported throughout this process. As I have now escalated this I did try to resolve it amicably with Winorio directly but unfortunately the level of unprofessional service I’ve received and the mental distress this has caused I will be taking legal action and spreading awareness to others on media platform. Your well-being is important, and your concerns deserve careful and attentive support.If your request still feels unresolved or unclear, we warmly encourage you to contact us directly so our team can provide the guidance and assistance you need.
Hasn’t replied to negative reviews We remain open and ready to assist in resolving the matter should the player decide to reach out again. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint. I registered as a user less than a month ago, the last 2 1/2 weeks have been spent verifying my account and getting my money out, money I never got. Our secure platform ensures your privacy with encryption, strict security standards, and licensing, providing fair play with verified RNGs. Enjoy a broad selection of top-tier slots, live dealer games, and international betting markets.
However, at win.casino it’s the same garbage Wino.casino is a 100% scam Casino. They close the account for no reason
Consequently, the complaint was marked as „unresolved,“ with the hope that the casino’s rating decrease might prompt a response in the future. Did not block me or flag me at any point for being a UK-based player. However, I later discovered a term hidden in their bonus conditions stating the maximum allowed bet during bonus play is €2.00. I received a €40 bonus and completed the wagering requirement of €1,500 through consistent play, mostly using €1.80 bets. Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
Your account is now fully verified! Thank you for providing us with your account verification documents. But you only have yourself to blame for being stupid enough to play on these sites. I also don’t understand how the big manufacturers can cooperate with these incredibly bad casinos. Both are the same garbage casinos. I have a total of 12000USD on Win.casino and 7000€ on Wino.casino.